Thank you for choosing Kawaida Natural Butter! We appreciate your support and are committed to preparing and shipping your handcrafted products with care.
Order Processing
All of our products are handcrafted in small batches to help ensure quality and freshness.
- Standard Processing Time: 3–5 business days
- Large Orders & Peak Seasons: Up to 7–10 business days
Business days are Monday through Friday, excluding holidays.
Once your order has been prepared and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Shipping charges are calculated at checkout based on your order weight, package size, and shipping destination.
From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
After your order ships, you will receive an email containing your tracking number so you can monitor your package's delivery status.
Shipping Delays
While we work hard to process orders as quickly as possible, shipping carriers may occasionally experience delays that are beyond our control.
We appreciate your patience and understanding.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
Kawaida Natural Butter is not responsible for delays or packages delivered to an incorrect address provided during checkout.
If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to update your order before it ships.
Lost or Stolen Packages
Once your package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
If your package is marked as delivered but cannot be located, we recommend:
- Checking around your property
- Asking neighbors or household members
- Contacting the shipping carrier directly
- Filing a claim with the carrier if necessary
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product(s)
We will review the information and work with you to find an appropriate resolution.
Questions?
If you have any questions regarding your shipment or order status, please contact us through our Contact Us page.
We're always happy to help!